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Shipping Policy

Order Processing Time and Standard Shipping

Most orders are processed within 2 business days of receiving the order. Orders placed before 1:00 pm (GMT+8:00) should be received within 3-7 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Order processing may take a longer time during peak or festive seasons.There are times when order processing time will take longer than usual, such as Pre-Order items or hot-selling items that may run out of stock. Should there be such a situation, Tan Boon Ming Sdn Bhd will contact you on the soonest available date. If you do not agree to wait for the provided date, we reserve the right to cancel the order and refund you. Please refer to the Refund Policy and Terms of Service for more details.We will ensure that all products that are shipped have proper packaging but we do not warrant that damages or poor handling by third parties may occur during transit. The customer is responsible to inform us via email at phv.trading@gmail.com or WhatsApp at 0060 173 209 579 upon receiving and inspecting the product. Kindly refer to the Refund Policy and Terms of Service for more details.

Delayed or Lost Orders

A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by courier services, especially during peak seasons or other unforeseen circumstances (such as natural disasters, pandemics, war, riots, state of emergency, movement control orders or abrupt termination of the third-party services). Although orders normally take much less time than that, we are unable to dispatch a replacement until this period of time has elapsed or unless the parcel has been confirmed as lost by the courier service.

Wrong or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

International or Overseas Shipping

We do not provide any delivery services beyond the borders of Malaysia. Any purchase to be delivered outside of Malaysia will only be delivered to you at a local address, the rest of the shipping arrangements will be the responsibility of the customer.Shipping to East Malaysia is restricted to selected items, typically for items below a volumetric weight of 30kg. Should there be any special request, you may contact us at ebiz@tbm.com.my.

Shipping Costs

Please refer to the shipping fee calculated upon checkout. Shipping costs are calculated based on the volumetric weight of each purchased product. Shipping costs of selected shipping methods are based on the charges imposed by courier services. Shipping costs may be waived or reduced during certain promotion periods, using voucher codes, discount codes or automatically adjusted based on certain criteria. Users of the site may have to log in with a valid user account to enjoy such benefits. Tan Boon Ming Sdn Bhd reserves the right to update or amend any shipping costs at any time without prior notice.

Self Pick Up

Customers can choose the Self pick up option for most products or purchases upon check out. The pick up location will be set to our headquarters at PS-4, 5, 6 & 7, Taman Evergreen, Batu 4, Jalan Klang Lama, 58100 Kuala Lumpur by default. However, if you need the purchase to be transferred for pick up at a different location, please state your request clearly in the remarks section of the order or contact us via email at ebiz@tbm.com.my or WhatsApp at +6016-667 4160 (within 12 hours or making the purchase).By choosing this option, you agree and understand that the order will require some processing time and will not be available for self pick up instantly, especially if the product needs to be transferred to a desired location. Upon being ready for pick up, you will be contacted via the phone number or email you provided for the order. We will not be responsible or held liable for any losses or consequential losses if you pick up from any TBM locations before the order is ready or if the request is not clearly communicated with us.Phv Trading & Services Sdn Bhd reserves the right to update, remove or amend any part of the Shipping policy at any time without prior notice.